Privacy Policy

This Privacy Policy ("Policy") is issued by dn99 ("dn99", "we", "us", "our") and applies to all personal data collected through the dn99 website at dn99.asia, our gaming and betting services, customer support channels, and any other interactions you have with the dn99 platform. dn99 is committed to protecting the privacy of all players and visitors, and to processing personal data in accordance with applicable data protection laws and the requirements of our international gaming authority licence.

By registering an account with dn99, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein. If you do not agree with this Policy, you should not use the dn99 platform.

1. Introduction

dn99 operates as a licensed online gaming and sports betting platform serving players in Malaysia and other permitted jurisdictions. As a licensed operator, dn99 is subject to regulatory obligations that require the collection, retention, and in certain circumstances disclosure of player data. This Policy explains transparently what data we collect, why we collect it, how it is used, how long it is retained, and what rights you have in relation to your personal data.

We process personal data only for legitimate, specified, and lawful purposes. We do not engage in the sale of personal data to data brokers, advertising networks, or any unaffiliated third party for their own commercial purposes.

2. Data Controller

For the purposes of applicable data protection legislation, dn99 is the data controller in respect of the personal data it collects and processes through the dn99 platform. dn99 is registered and licenced under the regulatory framework of the jurisdiction in which it holds its international gaming authority operating licence. If you have questions about how dn99 processes your data, you may contact our data protection point of contact at [email protected].

3. Data We Collect

dn99 collects personal data in the following categories:

• Registration Data: Username, email address, date of birth, country of residence, and preferred currency (MYR) provided when you create your dn99 account.
• Identity Verification (KYC) Data: Government-issued identification documents (e.g., Malaysian MyKad, passport), proof of address documents, and payment method verification documents submitted as part of our KYC obligations.
• Financial Data: Transaction records including deposit amounts, withdrawal requests, payment method identifiers (e.g., masked account numbers for FPX, Maybank, CIMB, Public Bank; wallet IDs for Touch 'n Go eWallet, Boost, GrabPay, DuitNow), and the history of all wagers placed on the dn99 platform.
• Technical Data: IP address, device type, operating system, browser type and version, session timestamps, and in-platform navigation behaviour collected automatically when you access dn99.asia.
• Communications Data: Records of communications between you and the dn99 customer support team, including live chat transcripts and email correspondence.
• Responsible Gaming Data: Limit settings, self-exclusion requests, and other responsible gaming tool configurations associated with your account.

dn99 collects only the data necessary for the purposes described in this Policy. Where data collection is optional, this will be made clear at the point of collection.

4. Legal Basis for Processing

dn99 processes your personal data on the following legal grounds:

• Contractual necessity: Processing required to fulfil the Terms and Conditions between you and dn99, including operating your account, processing deposits and withdrawals, and delivering gaming services.
• Legal obligation: Processing required to comply with our licensing conditions, anti-money laundering (AML) regulations, know-your-customer (KYC) requirements, and any other applicable regulatory obligations.
• Legitimate interests: Processing undertaken for the legitimate interests of dn99 in operating a secure, fraud-free platform — including fraud detection, security monitoring, and platform improvement — where such interests are not overridden by your rights.
• Consent: Processing for marketing communications where you have provided explicit opt-in consent. You may withdraw this consent at any time.

5. How We Use Your Data

dn99 uses collected personal data for the following purposes:

• Creating, managing, and securing your dn99 player account.
• Processing deposits, withdrawals, and all financial transactions on the platform in MYR.
• Verifying your identity and age (minimum 21 years) in accordance with our licensing and KYC obligations.
• Detecting, investigating, and preventing fraud, money laundering, underage gambling, and other prohibited conduct.
• Providing customer support and resolving disputes.
• Analysing platform usage patterns to improve the dn99 product and user experience.
• Sending transactional communications (account notices, withdrawal confirmations, security alerts).
• Sending marketing communications about dn99 promotions, new games, and bonus offers, where you have opted in to receive such communications.
• Complying with requests from regulatory authorities, law enforcement agencies, or courts of competent jurisdiction under our licensing obligations.

6. Sharing Your Data

dn99 does not sell, rent, or trade your personal data to third parties for their own commercial purposes. dn99 shares personal data only in the following limited circumstances:

• Payment processors: Licensed and regulated payment service providers (including those supporting Touch 'n Go, Boost, GrabPay, DuitNow, FPX, and Malaysian banks) receive transaction data necessary to process deposits and withdrawals.
• KYC/AML service providers: Identity verification and anti-money laundering compliance service providers receive identity document data necessary to fulfil our regulatory KYC obligations.
• Game software providers: Licensed gaming studios and platform providers receive anonymised or pseudonymised session data necessary to deliver and maintain game functionality.
• Regulatory and law enforcement authorities: dn99 will disclose data to our licensing authority, financial intelligence units, or law enforcement agencies when legally required to do so.
• Professional advisers: Lawyers, auditors, and compliance consultants under confidentiality obligations where necessary for dn99's legitimate operational and legal purposes.

All third-party service providers with whom dn99 shares personal data are contractually required to process that data only for the specified purpose and in accordance with applicable data protection standards.

7. Cookies and Tracking Technologies

dn99.asia uses cookies and similar tracking technologies to operate the platform, maintain your session, and analyse usage patterns. The categories of cookies used include:

• Strictly necessary cookies: Required for the platform to function, including session management and security tokens. These cannot be disabled without affecting core platform functionality.
• Performance and analytics cookies: Used to measure page load times, navigation patterns, and feature usage in aggregate, enabling dn99 to identify and resolve technical issues and improve the platform.
• Preference cookies: Store your language and display preferences to personalise your experience across sessions.

dn99 does not use third-party advertising or retargeting cookies. You may manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will impair your ability to use the dn99 platform.

8. Data Security

dn99 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or disclosure. Security measures in place include:

• TLS encryption for all data transmitted between your device and dn99.asia.
• Encryption of sensitive data at rest, including passwords (stored as salted hashes) and payment identifiers.
• Role-based access controls restricting personal data access to authorised personnel with a legitimate operational need.
• Regular security assessments and penetration testing of the dn99 platform infrastructure.
• Two-factor authentication available for all player accounts and mandatory for internal system access.

While dn99 employs robust security measures, no online platform can guarantee absolute security. In the event of a data breach that poses a risk to your rights and freedoms, dn99 will notify affected players and the relevant regulatory authority in accordance with applicable legal requirements.

9. Data Retention

dn99 retains personal data for as long as necessary to fulfil the purposes described in this Policy and to comply with our legal and regulatory obligations. Specifically:

• Account and transaction data is retained for a minimum of five (5) years following account closure, in compliance with our international gaming licence AML retention requirements.
• KYC identity documents are retained for the period mandated by our licensing authority's AML/KYC framework, typically five years from the end of the customer relationship.
• Customer support communications are retained for three years following resolution of the support interaction.
• Technical logs and session data are retained for twelve months for security and fraud investigation purposes.

Data that is no longer required for any lawful purpose is securely deleted or anonymised.

10. International Data Transfers

dn99 operates under an international gaming authority licence and may transfer personal data to countries outside Malaysia in connection with its licensing, compliance, and operational activities. Where such transfers occur, dn99 ensures that appropriate safeguards are in place — including contractual data transfer agreements with receiving parties — to provide a level of data protection equivalent to that required under applicable law. By using the dn99 platform, you consent to such international transfers of your personal data where necessary for the provision of our services.

11. Your Rights

Subject to applicable law and our regulatory retention obligations, you have the following rights in relation to your personal data held by dn99:

• Right of access: You may request a copy of the personal data dn99 holds about you.
• Right of rectification: You may request correction of inaccurate or incomplete personal data.
• Right of erasure: You may request deletion of your personal data, subject to retention obligations under our licence and AML regulations that may prevent full deletion.
• Right to restrict processing: You may request that we limit the processing of your data in certain circumstances.
• Right to object: You may object to processing based on legitimate interests, including profiling for direct marketing purposes.
• Right to withdraw consent: Where processing is based on consent (such as marketing communications), you may withdraw consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact the dn99 support team via live chat or at [email protected]. dn99 will respond to verified requests within thirty (30) days. We may request identity verification before processing any data rights request.

12. Children and Minors

The dn99 platform is strictly restricted to individuals who are 21 years of age or older. dn99 does not knowingly collect or process personal data from individuals under the age of 21. Age verification is performed at registration and, where required, at the withdrawal stage as part of our KYC process. If dn99 becomes aware that an account has been registered by an individual under 21, the account will be suspended immediately, all data will be retained only as required for regulatory reporting purposes, and any funds in the account will be handled in accordance with our licensing authority's requirements.

If you believe that a minor has registered on the dn99 platform, please notify us immediately at [email protected].

13. Marketing Communications

dn99 may send you marketing communications about promotions, new games, bonuses, and platform updates where you have provided explicit opt-in consent at registration or through your account communication preferences. Each marketing email includes an unsubscribe mechanism. You may also update your marketing preferences at any time through your dn99 account settings or by contacting our support team.

Withdrawing consent to marketing communications will not affect the delivery of transactional and service communications (such as withdrawal confirmations, account security alerts, and KYC notices) which are sent on the basis of contractual necessity.

14. Changes to This Policy

dn99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or the dn99 platform. Material changes will be communicated to registered players via the email address on file or by prominent notice on dn99.asia at least seven (7) days before taking effect. Your continued use of the dn99 platform following the effective date of any amendment constitutes your acceptance of the revised Policy.

15. Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or the personal data dn99 holds about you, please contact the dn99 data protection team through the following channel: